Privacy Policy

Last updated: September 30, 2025

Smuvi ai (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website smuviai.com , our AI services, and related offerings. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect We may collect the following types of information: User Inputs & Conversations – text, prompts, and interactions you provide when using our AI services (used to improve performance). Contact Details – such as name, email, or phone number when you sign up, contact us, or request support. Payment Information – billing details processed securely via third-party providers (e.g., Stripe). Usage Data – including IP address, browser type, and cookies for analytics and performance monitoring. We do not intentionally collect sensitive personal data (e.g., health, political opinions).

2. How We Use Your Data We process personal data for the following purposes: To provide and operate our services. To improve and optimize AI models and system performance. To manage customer accounts and provide customer support. To process payments securely. For marketing communications (with opt-out available). To comply with legal obligations and prevent misuse or fraud.

3. Third-Party Services We use trusted third-party providers to operate our business, including: AI & Infrastructure: OpenAI, Grok, Buildmyagent, Vercel. Communications: Twilio, Make, Go High Level, Instantly. Payments: Stripe. Sales & Marketing: Appollo. These providers process data on our behalf under their own privacy policies.

4. Data Retention We retain personal data only as long as necessary to provide services. If a user deletes their account, associated personal data will be deleted unless required for legal or compliance reasons.

5. User Rights Depending on your location (e.g., under GDPR or CCPA), you may have the following rights: Access: Request a copy of your personal data. Deletion: Request erasure of your personal data. Opt-Out of Marketing: You may unsubscribe from marketing emails at any time. To exercise these rights, contact us at support@smuviai.com .

6. Security We use appropriate technical and organizational safeguards, including encryption, to protect your personal data against unauthorized access, loss, or misuse.

7. International Data Transfers We process data within Poland and do not transfer personal data internationally. Some of our third-party providers (e.g., OpenAI, Stripe, Vercel) may process data outside the EU/EEA under safeguards such as Standard Contractual Clauses (SCCs).

8. AI-Specific Data Use We do not use your data for automated decision-making with legal or significant effects. User inputs may be processed by OpenAI and other AI providers under their policies. OpenAI may use data to improve its models in accordance with its terms of service.

9. Children’s Privacy Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

10. Contact Us If you have questions, requests, or concerns about this Privacy Policy, you can contact us at:

Smuvi ai
Siemiradzkiego 8a
Gdynia, Pomerania, Poland
Email: support@smuviai.com